Mobile / Live
At pg9944, we collect only the information needed to run your account and process your transactions through Nagad, Upay, or Bank Transfer. This policy explains what we gather, how we store it, and what choices you have — clearly, without filler.
When you open an account with pg9944, we collect the information you submit during registration — your name, contact details, and the payment method details linked to your wallet, whether that is Nagad, Upay, or Bank Transfer. We also collect data generated by how you use the account: login activity, transaction history, and device identifiers from the browser or mobile session you use to access the platform. This information is used to verify your identity, process deposits and withdrawals correctly, detect irregular activity on your account, and respond to support requests you raise. We do not sell your personal data to third parties for marketing. We share data only where it is necessary to operate the platform — for example, with payment processors handling your Nagad or Upay transaction, or with service providers who help us maintain account security. We retain account records for as long as your account remains active and for the period required after closure under applicable rules. Access to and use of the platform depends on your local law and eligible regions. If any part of this policy conflicts with the law that applies to you, we will follow the applicable legal requirement.
This policy applies specifically to information collected and processed by pg9944 through your account, your transactions, and your activity on this site. It does not extend to third-party services you reach through links on our pages. Understanding the boundary of this policy helps you know which rules apply when you use different parts of the platform.
Any data you submit when creating or updating your account — name, contact details, verification documents — falls under this policy. We control how that data is stored, who can access it, and how long we keep it after your account closes.
Deposit and withdrawal records processed through Nagad, Upay, or Bank Transfer are covered here. We log transaction amounts, timestamps, and payment method identifiers. These records are accessible to you inside your signed-in account area.
When you browse the lobby — slots, live tables, or the sportsbook — we collect session and cookie data to keep the page working correctly. You can manage cookie preferences through your browser settings. Disabling cookies may affect how the site behaves.
External sites, payment gateways, and studio providers linked from or operating within our platform have their own privacy terms. Once you leave pg9944 or interact with a third-party processor, their policy applies — not ours. Review those policies separately.
You have practical options for managing the personal data we hold. Your signed-in account area is the starting point for most of them. From there, you can review the profile details and contact information we have on file, and submit a correction request if anything is inaccurate or outdated. Transaction records — including Nagad deposits, Upay transfers, and Bank Transfer entries — are visible in the account history tab, and you can raise a question about any specific entry through our support route. If you want to understand what data we hold beyond what is shown in your account, you can submit a written request to our support team using the contact route published on this site. We aim to respond within a reasonable time; we will not invent a specific turnaround we cannot commit to. Where local law gives you a right to request deletion or restriction of your data, you can raise that through the same support route. Eligibility for these rights depends on your local law and the region from which you access the platform.
Open your account dashboard to see the profile data and transaction history we hold. Nagad, Upay, and Bank Transfer entries are listed with timestamps. If a record looks wrong, note the date and amount before raising a correction request.
Contact support to update inaccurate name, contact, or payment details. Provide the current incorrect value and the correct replacement. Our team will confirm when the update is applied to your account.
Submit a written request via our published support contact if you want a summary of the personal data we hold beyond your visible account details. We will respond based on what applicable rules require for your region.
For any privacy question — including data retention periods, cookie behaviour, or third-party sharing — use the support route listed on this page. Bring your account reference so we can locate your records quickly.
If you have a question about this policy, want to correct account data, or need to raise a concern about how we handle your information, use the contact routes published on the site. All privacy requests should include your account reference and a clear description of your question or the data you are asking about. We handle requests in the order they are received. Access to and availability of support depends on your local law and eligible regions.
Send your privacy request to the email address listed in the site's contact section. Include your account reference and the specific data or transaction in question. This is the recommended route for written data correction or deletion requests.
Open the live chat window from any page on the site to ask a privacy question in real time. For requests that need a written record — such as data correction or access requests — follow up with an email so we have a documented trail.
The help section inside your signed-in account area covers common privacy questions, including how to read your transaction history and how to update your contact details. Check there first before raising a formal support request.
We apply technical and organisational measures to protect the data we hold. Your account is accessed through a login credential you control, and we recommend you do not share it. Payment data tied to Nagad, Upay, or Bank Transfer is handled through the respective payment processor and is not stored in full on our servers. Session and activity data is retained to support account integrity and to resolve disputes if they arise. You can review the security settings available within your account and follow the steps shown there to keep access secure. This policy is updated when our practices change; the current version is always published on this page.
We keep account and transaction records for as long as your account is active and for the period required after closure. You can request a summary of what we retain by contacting support with your account reference.
We use session and functional cookies to keep your account logged in and to track page interactions. You can manage or clear cookies through your browser settings at any time. Some features may not work correctly if cookies are disabled.
Nagad, Upay, and Bank Transfer transactions are processed by the respective payment provider. We log reference numbers and timestamps but do not store full wallet credentials or bank details on our platform servers.
When this policy changes, the updated version is published here with a revised effective date. Continued use of the account after an update means you have read the revised terms. Contact support if you have questions about any change.
These are the questions we receive most often about how pg9944 collects, stores, and manages your personal data. If your question is not answered here, use the support contact route listed on this page.
We collect the registration details you submit — name, contact information, and payment method details such as your Nagad or Upay wallet number or bank account reference. We also log login activity, device identifiers, and transaction records generated while your account is active.
Yes. Your signed-in account area shows your profile details and transaction history, including Nagad, Upay, and Bank Transfer entries. For a broader summary of the personal data we hold, submit a written request to our support team with your account reference.
Contact support via email or live chat with your account reference, the field that needs changing, and the correct value. Our team will confirm when the update has been applied. For payment-related corrections, have the transaction reference ready to speed up the process.
We share data only where it is necessary to operate the platform — for example, with Nagad or Upay to process a payment, or with security providers who help protect accounts. We do not sell your data to advertisers or marketing companies.
We retain data for as long as your account is active and for the required period after closure. The exact retention period depends on applicable rules in your region. Contact support if you want details about the retention period that applies to your account.
Send a written request to the email address in our contact section. Include your account reference and a clear description of your request. Eligibility for deletion or restriction rights depends on your local law and the region from which you access the platform.